Design & Client Advisor

New York, NY

Full Time

Operations

Mid Level

Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.

We are looking for an ambitious and talented Design & Client Advisor to provide world-class consultation and design support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships through clienteling, and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

Responsibilities

Own relationships, judgment, and high-stakes moments for designers and high touch clientele, including but not limited to:
- Quote requests, customizations, order changes
- Delays, damages, quality issues
- Anything escalated or ambiguous

Develop a deep understanding of Maiden Home products, materials and craftsmanship; use knowledge to guide our clients through recommendations, materials, and finishes.
Adapt written and spoken communications to align with the Maiden Home Tone of Voice.
Support trade accounts (designers, architects, developers) with pricing, program details, samples, and project timelines.
When needed, own the full order lifecycle: quoting, deposits, order accuracy, lead times, delivery scheduling coordination, and proactive status updates.
Build and maintain a strong client book over time; find opportunities to execute clienteling outreach to generate incremental sales.
Develop long-term relationships and after-sale care plans (launches, re-upholstery, additional rooms, seasonal refresh, trade/client anniversaries).
Maintain organized records of trade relationships, project milestones, and follow-ups in CRM dashboards.
Work with stakeholders on special projects and initiatives that make the Client Services function more effective.

Qualifications

6+ years of relevant client-facing experience in any of the following fields:
- Trade sales (furniture, lighting, textiles, kitchens)
- Luxury retail management or Design retail
- Account management in high-touch environments
- Showroom-based brands serving designers or trade showrooms
- Interior design studio support roles
- Styling or visual merchandising
Passion for and interest in Maiden Home brand, product & interior design
Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
Seller’s & clientele mindset; strength in building & maintaining professional relationships
Highly collaborative and leans into building relationships with cross-functional partners
Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization.

About Maiden Home

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Anticipated Salary Range: $80,000 - $95,000

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

LinkedIn Profile URL:*

Are you currently living in the general New York Area?**

This role is located in NYC and we work together in the office 5 days a week because we have found it develops talent and accelerates the pace of innovation. Is this your preferred method of working?*

What is your familiarity with Maiden Home?**

When you think about your aspirations for your next position, what does that look like in terms of work/life balance and career growth? Indicate your aspirations on a scale of 1 to 10 in which 1 is "work/life balance is super important" and 10 is "career growth is super important".*

When you think about what type of workplace environment you most enjoy, do you prefer consistency or dynamic change? Indicate your preference on a scale of 1 to 10 in which 1 is "consistency" and 10 is "dynamic change".**

Will you now or in the future require sponsorship to work in the US?*

Why is this position at this particular company the next step you want to take in your career?*

How would you respond to this client communication? Use your best judgement and experience to come up with an ideal response:

Hello,

So looking forward to receiving my sofa and coffee table!!

Quick question for you - I know I was originally supposed to be contacted between September 10 - September 17 to schedule delivery, but I’m wondering if you could deliver before Labor Day? I’m hosting my family and I’d really value the extra seating - and of course would love to show my new furniture off.

Let me know if possible - thanks so much in advance!

Warm regards,
Kristen*

Human Check*

Submit Application

At Maiden Home, we are cultivating a team of exceptional talent to ignite new conversations around design. We offer a culture that celebrates creativity, inspires excellence, and encourages individual and collaborative growth.

Design & Client Advisor

Apply for this position