Associate, Furniture Quality
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
As our Furniture Quality Associate, you will be responsible for ensuring uncompromising quality across our Syracuse / Manlius area manufacturing partner. You will own the systems and processes that safeguard our brand’s reputation for excellence, traveling regularly to upholstery and case goods workshops to conduct inspections, partner with artisans, and drive continuous improvement initiatives.
This is a unique opportunity to join a brand that is primed for its next stage of growth—with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This role is located in the Syracuse / Manlius, NY area, with regular travel to our production partner based there. You’ll have the unique opportunity to work hands-on with some of the most skilled furniture makers in the country, building strong partnerships and ensuring every Maiden Home piece reflects our brand promise of uncompromising quality.
Responsibilities
- Lead quality control at our production partner in NY, ensuring every piece meets Maiden Home’s luxury standards for craftsmanship, materials, and finish
- Conduct regular onsite inspections, audits, and quality checks within upholstery and case goods workshops
- Partner directly with artisans and production leaders to embed quality standards and resolve issues in real time
- Analyze defect and warranty trends to identify root causes, implement corrective actions, and drive measurable improvements
- Collaborate with suppliers to ensure textiles, leathers, woods, and finishes meet brand requirements before entering production
- Develop and document inspection protocols and QA/QC processes that ensure consistency across multiple manufacturing partners
- Provide training, coaching, and feedback to production teams to foster a culture of accountability and pride in craftsmanship
Qualifications
- 5–7 years of experience in quality management within high-end furniture, luxury goods, or related manufacturing industries
- Deep knowledge of upholstery, woodworking, joinery, finishes, and premium textiles (e.g., velvets, mohairs, linens, leathers)
- Proven track record of managing QA/QC in a multi-partner manufacturing environment
- Hands-on, detail-oriented, and willing to spend significant time on factory floors observing and guiding processes
- Working knowledge of digital QC platforms such as Qarma or similar inspection/reporting tools
- Excellent communication and leadership skills with the ability to build trust and accountability across diverse production teams
- Flexibility and willingness to drive frequently in Syracuse to collaborate directly with our production partners and artisans
About Maiden Home
Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.
Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year-over-year growth.
Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.