Manager, Sales Support

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

The Sales Support Manager will play a critical role in assisting the sales team, particularly with large residential and contract orders, ensuring that our trade clients receive exceptional service throughout the order process. This individual will work closely with the outside sales team to drive efficiency, provide seamless order management, and uphold Maiden Home’s high standards of customer service.

This is a unique opportunity to join a brand that is primed for its next stage of growth. You’ll enter a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive. 

This position has the option to be based in New York, NY or remotely, based on candidate location.
 

Responsibilities:

• Support for Sales Team: Assist the outside sales team with managing large contract and residential projects, ensuring timely and accurate processing, and providing proactive follow-up with clients.
• Order Coordination: Collaborate with design and production teams to ensure both contract and residential orders are executed flawlessly, from order entry to delivery, including managing timelines, inventory availability, and special requests.
• Client Communication: Serve as the secondary point of contact for clients, offering friendly, professional, and timely communication throughout the sales and order fulfillment process.
• Order Documentation: Ensure all contract and residential orders are well-documented, providing clear and concise details for internal teams and clients.
• System Management: Leverage Maiden Home's CRM and other software tools (e.g., Kustomer) to track order progress, update client records, and ensure accurate sales data is available for reporting and analysis.
• Product Knowledge: Become an expert on Maiden Home’s product offerings, including details on materials, construction, design, and customization options to effectively support the sales team and provide resources to clients.
• Sales Reporting & Analysis: Assist in compiling and reviewing sales reports to track large contract and residential project performance, identifying trends, opportunities, and areas for improvement.
• Problem Solving: Resolve any order-related issues, discrepancies, or delays promptly and professionally, maintaining a positive customer experience.
• Internal Collaboration: Work cross-functionally with the operations, design, and logistics teams to ensure a smooth end-to-end process for both contract and residential orders, providing support wherever necessary.
• Trade Event Support: Assist with organizing and executing industry events, trade shows, and other sales-related initiatives as needed.
• Inbound Project Scoping: Scope inbound large contract and residential projects or inquiries to evaluate client needs, ensuring the right products and services are matched, and then introduce the appropriate sales team members based on region and project specifics.
• Inventory Management: Provide logistical assistance with product sit tests, vignette set ups etc.

• Experience: 5+ years in sales support, ideally in a luxury or high-end home furnishings environment. Experience with large contract orders is highly preferred.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, able to effectively represent the brand voice.
• Exceptional organizational skills with a keen attention to detail.
• Strong problem-solving skills and a “can-do” attitude.
• Ability to thrive in a collaborative, team-oriented environment.
• Proficiency with CRM software.
• Sales Acumen: Strong understanding of the sales process, including the ability to
• assist with order fulfillment, client relations, and post-sale support.
• Customer Focused: A client-first mentality with the ability to manage and prioritize
• multiple requests from design clients.
• Education: Bachelor’s degree in Business, Marketing, Design, or a related field preferred.

About our Company

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.