Manager, Office Operations & Experience

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

As our Manager of Office Operations & Experience, you will be responsible for running the operations of our Tribeca office and cultivating a great experience for our team that works here every day. This role reports directly to the SVP of People & Performance and will play a significant role in developing processes that make our employee experience great. By creating processes and driving operational excellence, you will ensure our team members have the tools and time they need to drive results for the business. Our ideal candidate will be a pro at running an office in a high quality manner, build strong relationships with all levels of an organization, and have experience interfacing with IT and tech infrastructure at a scaling business.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive. 

This role is located at our New York headquarters, located in the TriBeCa design district. 

Responsibilities

• Maintain high quality operations of the office on a daily basis, ensuring our environment is aligned with Maiden Home standards, including but not limited to:
  • Office setup and appearance, cleaning, mail & packaging distribution, vendor management, etc. 
• Collaborate with internal teams on various product and storage needs while up-keeping office cleanliness. 
• Over time, provide solutions for storage needs as the business grows. 
• Efficiently respond to facilities/maintenance issues with the building as scenarios arise.
• Create a great employee experience for the team in the office every day, including but not limited to:
  • Ordering and maintaining supplies, snacks; troubleshooting tech and IT, facilitating on-boarding and off-boarding processes, greeting visitors & candidates, etc. 
• Establish and run an office operations budget that accomplishments the items above.
• Work with SVP of People on IT and Tech solutions for the growing company, acting as the IT liaison that enables the team to perform at a high standard.
• Assist the SVP of People in the planning and execution of various team activities and events.
• Over time, identify and propose other ideas that will make the Maiden Home office experience great.  

Qualifications

• 5+ years of experience being effective in office operations, facilities, and/or workplace experience, showing professional progression over time.
• Keen eye for the employee experience – and a perspective on what makes an office environment productive and great.
• Ability to multi-task and prioritize effectively based on impact.
• Exposure to working with senior leaders successfully.
• Experience managing multiple vendors effectively.
• Baseline tech troubleshooting skills and instincts.
• Experience onboarding and/or working with an IT partner is a plus.
• Influential skills and leans into being direct in a tactful manner.
• Desire to learn and grow in a high accountability environment.
• Ability to take feedback and apply it quickly.
• Builds strong relationships with all levels of employees.