Vice President, Strategic Operations

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

As our Vice President of Strategic Operations, you will oversee the Production, Transit, Inventory Management and Customer Care groups as they work together to delight customers, uphold our brand standards, and achieve our long-term goals for scale. As a key member of our Leadership Team, reporting to our CEO, you will also play an integral part in building and scaling our vision for best in class company culture. Our ideal candidate will have a track record of excellence in people and supply chain management, and an expertise in understanding and identifying opportunities for efficiency and long term scale. They will have a collaborative mindset that will enable them to work effectively cross-functionally, not only within the company, but also with key external partners.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive. 

This role is located at our New York headquarters, located in the TriBeCa design district. 

Responsibilities

• Continuously maintain and scale the Maiden Home global Supply Chain business model, which enables the development of our long-term Product Roadmap and company strategic plan. 
• Unlock the full potential of our current supply chain partners across manufacturing and logistics by continually evaluating opportunities for enhancing current relationships and delivering more customer value as we scale. 
• Own and drive the business health of the company’s P&L (e.g. margin, working capital) through the team.
• Acts as a steward of the company’s Customer Care group, ensuring the Maiden Home client experience is world class. 
• Manage and develop a high performing team, holding standards high and pushing others to do more than they thought possible.
• Balance the resolution of current roadblocks, sometimes unforeseen, through creative problem-solving, with the long-term planning and growth of the business through OKRs.
• Partner closely with the CEO and broader Leadership Team to drive cross-functional priorities and initiatives, as well as goals for company culture.

Qualifications

• 12+ years of professional experience working at brand-led companies in the Operations, Supply Chain Management, Finance Management Consulting, or other similar fields.
• 5+ years of people management expertise, including managing managers, with demonstrated success in hiring and developing a high performing team.
• Deep understanding of financial concepts (margin, working capital) and understanding of how best to use data to drive business outcomes.
• Strong negotiator who understands how to achieve business priorities while maintaining positive partner relationships.
• Keen curiosity and understanding of the Maiden Home luxury business and clientele.
• Ability to prioritize effectively and remain agile amidst changing business priorities.
• Dynamic thinker with the ability to balance cost, speed, and customer experience for proper decision making. 
• An obsession for details, accuracy, and meticulous processes.
• Entrepreneurial mindset that enables new, creative solutions to challenges.
• Strong communication and executive presentation skills.
• Highly personable with the ability to work cross-functionally.
• High energy, positive outlook, and a healthy dose of hustle.