Sr. Associate, Strategy & Operations

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

As our Strategy & Operations (Sr.) Associate, you will own Maiden Home’s inventory management systems and ensure we can deliver on our customer promise and achieve our growth objectives. Reporting to the Sr. Manager of Strategy & Operations, you will be critical in driving on-time rate, in-stock status, and working capital investments and efficiency by maintaining a keen eye on inventory levels and supporting partner communications. Further, you will elevate the luxury customer experience by executing mission critical activities that support day-to-day operations. 

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive. 

This role is located at our New York headquarters, located in the TriBeCa design district. 

Responsibilities

Inventory Management

• Manage Maiden Home’s inventory (fabric, finished goods) across its manufacturing network, ensuring a 100% in-stock status
• Oversee set-up of fabrics and leathers in Maiden Home’s assortment, driving seamless launch of new materials across the partner network
• Own systems and tools, including the fabric forecasting model, that to determine inventory consumption forecasts and drive purchases across partners, ensuring our network is well-resourced for customer orders
• Track inventory receipts, transfers and sell-through rate on manufacturing partner balance sheet to ensure timely and accurate information on fabric and leather inventory within the network
• Bring analytical rigor to support fabric and leather merchandising strategy

Network Management

• Effectively engage mill and manufacturing partners to ensure the network is resourced to support Maiden Home scale and launch of new products
• Own onboarding of new mill and manufacturing partners for inventory reporting to support seasonal fabric and product launches
• Act as primary intermediary between manufacturing and mill partners to ensure seamless coordination of fabric and leather orders
• Support Sr. Manager of Strategy & Operations with analytics to drive negotiations across the Maiden Home network to drive margin and working capital improvements

Customer Experience

• Enable client-facing teams to deliver a seamless customer experience by collaborating with mill and swatch partners to meet our customer promise 
• Coordinate internal teams and external partners to seamlessly execute fabric adds, drops, transfers and special requests (e.g., FBTY)
• Execute special projects (e.g., fabric panels for retail stores, one-time fabric / leather orders for NPL) as needed
• Own process for fabric swatch creation and ordering for Maiden Home customers and internal teams

Long-term priorities & Strategy

• Support cross-functional priorities for the organization, incl. retail footprint expansion, manufacturing network expansion, and new category growth, as needed
• Identify opportunities for and own implementation of new processes to improve operations team output and day-to-day activities 
• Support sales, customer, e-commerce product team needs related to brand building, marketing, and customer support e.g., managing photoshoot requirements, addressing one-off customer questions, etc.  

Qualifications

• 2-4 years of professional experience in an analytical and strategic role in fast-paced, high-growth environments in either professional services (consulting, finance) or at start-ups or consumer product companies with a focus on supply chain, demand planning, operations
• Structured problem-solver - able to evaluate opportunities through a financial, operating, and customer lens and understand key interdependencies across the decision set
• Collaborative, cross-functional team player - experience managing internal and external partners and aligning stakeholders on solutions that support Maiden Home goals
• Strong commercial mindset – able to extract trends and translate strategic objectives into financial and operating forecasts
• Continuous improvement and results-oriented - relentless focus on customer experience and elevating the Maiden Home brand.